Refund Policy

This Refund Policy explains how payments, balances, escrow and withdrawals work on SenderPub. By adding funds or placing an order you agree to the terms below.

1. Wallet top-ups are non-refundable

All balance top-ups (deposits) are final and non-refundable. When you add funds, the amount is credited to your account balance and is available to spend on the platform. We do not return deposited funds to your original payment method under any circumstances.

2. Your balance never expires

Topped-up funds are credited to your account immediately and have unlimited usage time — your balance does not expire and remains available for future orders for as long as your account is active.

3. How escrow and order outcomes work

When you place an order, the order amount is held in escrow from your balance. Funds are released to the publisher only after the order is completed (you approve the published post, or it auto-approves after the review window).

• If a publisher declines your order, or fails to deliver within the agreed turnaround time, the order is cancelled and the held amount is returned to your account balance (not to your card).
• Refunds resulting from cancellations are always credited as platform balance, which you can re-use on any other order.
• Completed orders are not refundable once the post is live and approved.

4. Withdrawals (publishers)

Earnings from completed sales are withdrawable. Withdrawals are:

• Processed weekly;
• Subject to a minimum of $50 per request;
• Paid in USDT (TRC20) to the wallet address on your profile.

Withdrawal requests are reviewed before payout. Make sure your USDT address is correct — payments sent to an address you provided cannot be reversed.

5. Chargebacks

Because deposits are non-refundable and immediately usable, initiating a chargeback or payment dispute on a top-up is a breach of these terms and may result in suspension of your account and forfeiture of any remaining balance.

6. Contact

Questions about payments or withdrawals? Open a support ticket from your dashboard or email support@senderpub.com.